The Best Chatbots Examples by Industry (And How You Can Make One)
Making your life easier is one of the major goals of technology development. And since its inception, Artificial Intelligence (AI) has been immensely improving on this notion.
With the advancement in technology, Chatbots are quickly becoming the new norm when it comes to customer service and interaction. Whether it was via Facebook messenger or on a brand’s website, Chatbots are making serious waves in the marketing scene.
You might be curious to know about chatbot and how industries are using it for their customer satisfaction? Here via this article, we will tell you about the same and also about how could you make it for your website.
What is Chatbots?
Chatbots (also known as conversational agents) are the computer designed program that mimics spoken human speech or written for simulating a conversation or interaction with real people.
Best Examples of Industries using Chatbots
Some of the best industries using Chatbots are mentioned below:
Travel: CheapFlight chatbots
While booking travel through flights you might find it easy to enter in your dates and shift through various options. But chatbots can make that process easier. No need to look through results just
you have to tell your parameters and your price range, and it will return the best option.
It began legendary pizza emoji text, allowing users to just send the emoji or the word PIZZA to their bot, and get it delivered to their doorsteps. Then it introduced the full menu to the bot, in 2017.
Now using its AI-powered system, it can take phone calls and even answer the questions customers call to check on the status of their order.
Finance:Banks of America
Erica, their resident chatbot stared with a small rollout in Rhode Island and just in 3 months racked up 1 million users.
This chatbot can give you information on credit scores, integrate with the bank’s spending and budget tools, connect users directly with an agent and customers are also informed when their bills are due, the subscription is expiring, and if their credit score has dropped.
The Babylon health chatbots offer AI consultation based on personal medical history and can connect you with a live video consultation from a doctor when you’ll tell the bot your symptoms.
Keeping client’s records allows healthcare providers to easily book appointments and provide them with appointment reminders. These are the simpler functions that most healthcare providers can adopt.
NBC politics bot allows users to engage with the conversational agent to identify breaking news topics that would be interesting to the network’s audience.
Chatbot technology could well become a lot more popular in the coming years – particularly as audiences struggle to keep up with the enormous volume of news content being published every day. The bot also helped to determine what content is most resonated with users.
To promote National Geographic’s new TV show Genius the show created a bot which conversed with users from the voice of the featured Genius.
Among the available marketing channels, ‘talking to Einstein’ in real time – albeit via bot created conversational, human, intimate experience, as if the user were speaking to a friend.
It’s a popular premium language – learning app, which practicing your new language. Duolingo chatbot has a feature which allows you to interact with a real person who speaks French, Spanish or German.
Via Duolingo chatbot learners can practice conversation any time of day, with any character they choose.
MongoDB is an open sourced, cloud-hosted database program. The bots ask its visitors if they have any questions about pricing or sales. In addition, sales loads leads are incredibly time sensitive and this chatbots immediately respond 24/7.
Launched in 2015, and were the first one to leverage this new random thing Facebook Messenger just allowed us to do, and to do it well.
Via uber chatbot one can create a new account and of course book their rides. Fire it up from your conversation; send a quick messenger GIF too and off you go!
How can you make the Chatbots for your website?
By going through the above examples you have been clearly understood how industries are using Chatbots for increasing their customer base.
Nowadays there are many tools like chatfuel.com, motion.ai, collect. chat, botsify etc, which allows you to create chatbots for your website. We are using botsify here to create chatbots for our website.
Login with your Facebook account. Select a name and a facebook page where you want this chatbot to run and go through the following steps:
Set up basic messages
The first step is to decide how your bot will behave initially. Our target is generic bot for the facebook page. So, there are three types of messages for that.
- Greeting message: It appears before the user clicked get started button.
- Get Started button: It determines how your bot will respond to the messages like Hi, Hello.
- Default message: When bot doesn’t understand anything, the message that it shows is default message.
Set up some templates
Select the template designer and create a template for your chatbot.
- Select Generic template and click on Image button. Provide Title and subtitle for the image buttons.
- Now click on Plugin and select RSS plugin. Provide URL and RSS and click on Edit to save it.
- Select Button template and provide Text for the message
- Select a template and provide Title.
Set up some exciting stories
- Select the Main menu and add a new It can be a keyword, a phrase or anything.
- Go with the keyword option and provide as many keywords as possible according to the website.
Optimize the whole chatbot
After following all the steps, you can optimize it by following ways;
- Select Learning and Understanding to specify phrases that are somewhat similar to the existing ones.
- Click on Live chat to monitor chats.
Here you go! Your Chatbot is ready. Now revolutionize your business with the future of artificial intelligence- Chatbot and start communicating with the people.
Aarif Habeeb is a content writer and an SEO expert in Jaipur. He is a Founder of SEOTrainingClasses – provide SEO Training in Jaipur. He is responsible for brand-building via content and social media for his agency. His success lies within his originality and hands on experience in editing and writing. Aarif lives in Jaipur and loves his early morning filter coffee, dessert gazing and reading newspapers. Follow him on Twitter and LinkedIn.